Privacy Policy
How we collect, use, and protect your personal information
Last updated: September 2026
Introduction
forest-serval ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our vehicle rental services.
Information We Collect
We collect information you provide directly to us, including:
- Name, email address, and contact details when you submit a booking request
- Driver's licence information required for vehicle rentals
- Payment information processed through secure third-party providers
- Communication records when you contact our support team
We also collect certain information automatically when you visit our website:
- IP address and browser type
- Pages viewed and time spent on our website
- Referring website addresses
- Device information and operating system
How We Use Your Information
We use the information we collect to:
- Process and manage your vehicle rental bookings
- Communicate with you about your reservations and enquiries
- Improve our website and services based on usage patterns
- Comply with legal obligations and rental agreements
- Prevent fraud and ensure the security of our fleet
Information Sharing
We do not sell your personal information to third parties. We may share your information with:
- Service providers who assist in operating our business (payment processors, insurance providers)
- Law enforcement agencies when required by law
- Professional advisors for legal, accounting, or audit purposes
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Rental records are typically retained for seven years for legal and accounting purposes.
Your Rights
Subject to applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the details below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
forest-serval
42 Collins Street
Melbourne VIC 3000
Australia
Email: [email protected]